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Subscription Terms and Conditions

NESCAFÉ Dolce Gusto Subscription Terms and Conditions

By clicking the Subscribe button, the customer agrees to the Subscription terms and conditions outlined below:

When you register for a NESCAFÉ Dolce Gusto Subscription package on GoodFood.ph, you will automatically be signed up to automatically purchase and receive capsules according to the Subscription Package you selected. Your subscription offer will also be subject to our Terms & Conditions. This may be amended from time to time.

The current subscription packages include: 

1. CAPSULES ONLY SUBSCRIPTION:

There are several CAPSULE SUBSCRIPTIONS. For each package, you must purchase 3 NESCAFÉ® Dolce Gusto® capsule boxes monthly. Every month, you will get a FREE box of the Capsule of the Month provided by GoodFood.ph. You may not choose the flavor of the free capsule box.

There is no minimum subscription period.

2. CAPSULE + MACHINE SUBSCRIPTION:

The Capsule + Machine subscription packages require you to commit to a minimum subscription period of 12 months. You will receive a NESCAFÉ® Dolce Gusto® coffee machine with your first order at no cost to you. Machines offered may vary depending upon stock availability. The first order/ delivery will include 3 NESCAFÉ® Dolce Gusto® Bestseller capsule boxes namely: Lungo, Cappuccino, Cafe Au Lait. This is also your default package.

You may change your flavor options from the second month onwards as long as the boxes chosen fall within the required monthly subscription amount.  Any excess amount will be charged to you. You will be reminded by email to make your choices for succeeding months. Any orders that have been processed before the requested change (including any cancellation) will be dispatched. If you do not wish to make any changes or provide no email, GoodFood.ph will send the 3 Bestseller capsules as your default package.

You may cancel your subscription anytime after finishing the 12-month subscription period. Then you may move on to the Capsule Only Subscription Packages.

We will pre-test all machines before delivering to customers. If you do not wish your machine to undergo pre-testing, please email us at HELLO@GOODFOOD.PH.

All machines delivered under the subscription package are covered by a 1-year warranty

3. OTHER BENEFITS OF SUBSCRIPTION

Customer will receive additional benefits:

  • The freshest stocks of NESCAFÉ® Dolce Gusto® capsules
  • Gifts every quarter -- a capsule rack on your 4th month, a travel mug on your 7th month, glass mugs on your 10th month!
  • FREE shipping

 

4. USING PAYPAL

PayPal is the most efficient platform to handle subscription payments and provide you with the ultimate convenience of subscription, protecting both buyer and seller.

If you do not have a PayPal account yet, and are wondering about PayPal’s safety and security, here are some links to check out:

https://www.investopedia.com/articles/personal-finance/011215/which-safer-paypal-or-credit-card.asp
https://www.thestreet.com/personal-finance/is-paypal-safe-14646847
https://www.paypal.com/ph/smarthelp/article/is-paypal-safe-faq1328 

Once you have created your PayPal account, you may choose to enroll your credit card or debit card to your Paypal account as a source of funds to fund your subscription. 

NOTE: Most Philippine ATM cards now have EMV chips and can be used as debit cards to pay for online purchases. Contact your bank or research further about this option. 

You should always have sufficient funds to meet your monthly subscription amount on your Recurring Date. Insufficient funds may cause an automatic cancellation of your subscription and the penalties that go along with it. 

You may change your funding sources enrolled in PayPal and it will not affect the status of your subscription package. 

5. NOTIFICATIONS

Upon successful processing of your payment, you will receive 1 email from PayPal. 

Upon PayPal notification, GoodFood.ph will send you another email advising you of your order confirmation. 

6. SUBSCRIPTION DATE AND SUCCEEDING ORDERS

The date when you registered for subscription is your Subscription Date. You will be charged on this date and the RECURRING DATES, which occur every 30 days thereafter. Upon checking if the orders are successful, GoodFood.ph will process orders and deliver items within 4-8 days. 

7. OUT OF STOCK CASES

If a product within your subscription is out of stock or discontinued, we will notify you via email and ask you to make an alternative choice before your order is processed. 

8. USE WITH OTHER PROMOS

Subscription offers cannot be used in conjunction with any other offers including discount voucher codes. In the event of a Subscriber wishing to take up any of the non-subscription promotional offers available from time to time, they will be required to place a separate non-subscription order to qualify for that offer. 

9. GOODFOOD.PH RIGHT TO CANCEL

We may cancel any subscription service provided to you at any time on 3 months’ notice to you, or immediately if we reasonably suspect fraud by you or any other person in connection with any subscription service provided to you. 

10. PRICE INCREASES

Due to certain factors, we may increase prices during your subscription period. If the prices increase, you will be notified by email at least 15 days before your next order is processed. 

11. COMBINATION WITH REGULAR, NON-SUBSCRIPTION ORDERS

Subscription packages go through different system processes and therefore, may not be combined with regular purchases on GoodFood.ph. 

12. CANCELLATION AND RETURNS

CAPSULE SUBSCRIPTIONS: You may cancel your subscription anytime before your RECURRING DATES. There are no charges for cancellation. However, you will not receive the free items on the 4th, 7th and 10th months. 

CAPSULE + MACHINE SUBSCRIPTIONS: If, for any reason, you cancel your subscription before the end of the minimum subscription period, you agree to pay 50% of the retail price of the machine you received. The machine is then yours to keep after paying 50% of the retail price.  We will send you an invoice for the cancellation amount.

Machines may not be returned unless there is a valid warranty concern.   

Cancellations due to insufficient funds on your PayPal funding sources may cause cancellation of your subscription and result in unwanted cancellation fees or missing out on rewards and freebies. 

Cancellations are final. Subscriptions are reset back to Month 0 and may not be reinstated after cancellation. 

You may cancel your subscription anytime before your RECURRING DATE by sending an email to HELLO@GOODFOOD.PH with your request for cancellation. You will then receive a confirmation of your termination by email within 5-7 working days. 

13. CONTACT US FOR ANY QUESTIONS

Please feel free to contact our customer service team via the chat icon on the bottom right of this website or email us at HELLO@GOODFOOD.PH.