What is GoodFood.ph?
GoodFood.ph is the newest experience in online food grocery shopping. While you enjoy the comforts of your home or office, we will deliver your most-loved food brands — from your breakfast brands of NESCAFÉ Dolce Gusto and FITNESSE, to your health requirements from OPTIFAST or NUTREN, to your sweet tooth-cravings for KITKAT and of course, your kids’ favorites NIDO, MILO, CHUCKIE and so much more brands sourced from the world’s largest food and beverage company, NESTLÉ as well as other brands we've curated for you.
GoodFood.ph is also the FIRST EVER online shopping site in the Philippines that provides subscription for the biggest Consumer Packaged Goods brands. See other FAQs on how to get your favorite brands delivered to you automatically, monthly.
When do you process orders?
Orders received from Monday to Thursday are packed, processed and turned over to our courier partners on the following business day.
All orders received on Friday to Sunday and government and office holidays will be processed on the next business day.
How do I reach Customer Service?
1. Click here for our Contact Us page.
2. Email email@example.com and we will reply to your query within the next business day
3. Chat with us by clicking on the Facebook Messenger icon at the bottom of this page.
4. Send us a direct message on Facebook @GoodFoodPhilippines
How to subscribe?
All subscription orders are processed through the Subscriptions section of the GoodFood site. To subscribe, here are the steps:
1. REGISTER for the subscriptions section. The registration for GoodFood.ph is separate from the Subscriptions section as there are separate functions of the website. We are sorry for this minor inconvenience.
2. Look through the subscription plans by looking at all the PACKAGES or selecting your chosen brand by clicking BRANDS on the main toolbar on the Home Page.
3. Choose your plan and click SUBSCRIBE.
4. Choose payment method. Fill in billing and shipping details. Review monthly payment details.
5. Read TERMS AND CONDITIONS and agree by clicking the check box.
6. Click SUBSCRIBE.
If you have any other questions, just click the Facebook Messenger icon on the bottom of the page.
Registration & Account Information
How do I update my contact information?
To update your contact information, go to My Account > Account Profile
Do I need to register to be able to subscribe?
Yes, you need to register to subscribe. You may register via the “Register” button on the upper-right corner of the page. You may also register by clicking here. You will have better access to your subcription plan/s.
How can I view my Order History?
To view your order history, go to My Account > Orders
Can I change my e-mail address in my account?
Yes. You may change your e-mail address. GoodFood.ph will send a confirmation to your new e-mail address when you have updated it from your account.
Can I also register for an account at GoodFood.ph?
Yes. You may register via the “Register” button on the upper-right corner of the page. You may also register by clicking here. You will have better access to your current order details and our newsletter.
How do I change my account information?
Upon logging in to your account, you may update or edit your account information by clicking on the My Account button.
How do I search for a product?
You may type in the name, brand, price or type of product you are looking for at the Search tab found in the upper-right hand corner of the page. If you are not familiar with the details of the product you are looking for, the products are organized by Catehories and Brands, to make navigation easier.
How can I pay for the items I purchased?
Goodfood.ph will accept the following forms of payment: via credit card, cash on delivery (“COD”), and store credit.
Credit card payments will be coursed through PayPal. Your card is pre-authorized at the time of making your order, with the payment being taken from your card once the order has been processed, upon sending the acknowledgment or confirmation email.
Goodfood.ph also accepts cash on delivery on selected areas of the Philippines.
How will I know if my transaction is successful?
You will receive a GoodFood.ph Order Invoice via the email address you used to register.
How do I track my order?
Once we have dispatched your package with our courier, you will receive an SMS or email that your order has been shipped. Along in this message is your airwaybill number which you can use to track package via the courier's website.
Do you accept Cash On Delivery?
Yes, we offer Cash On Delivery nationwide in areas covered by our courier.
When should I expect to receive my package?
Orders are sealed and delivered within 4 business days for areas within Metro Manila and 8 business days for areas outside Metro Manila. Delivery of your items will be coursed through our partner courier Air21, LBC, and Entrego Philippines.
Returns & Exchange
How do I cancel my subsciption?
To cancel your subscription, simply login to your account << "Manage my Subscription" button << then click "Request Cancellation" at the lower right of your subscription. You'll get notified via email on the status of your request. We value any/all feedback you like to provide so please do let us know how we could do a better job. Please don't hesitate to reach out to firstname.lastname@example.org.
Can I return my order?
Yes, as long as you comply with our return policies. Kindly click this link: https://subscriptions.goodfood.ph/terms/ for more information.
Returns are accepted within 7 days from shipment date. Returnable items must not have been purchased as sale items, must be returned in their original packing, including gift boxes, non-woven bags including the tag and label, and items must not have been consumed.
Can I exchange my item?
Yes, we accept return and exchange as long as you comply with our terms and conditions: https://subscriptions.goodfood.ph/terms/. For exchanges and store credit refunds for non-damaged items, you are responsible for shipping costs back to goodfood.ph and goods must arrive in good condition. Shipping charges cannot be refunded.
How can I return my order?
To return an item, you may send an email at email@example.com with the subject : "Return" inclusive of photos of the item in its original packaging.
Once we have received your email, we will review the request and photos. We will then inform you the next steps on returning the item. Requests are processed within 12 business days. Refunds for the purchase will be in the form of store credits on your personal account in goodfood.ph.
What are considered defective items?
Defective items include:
• Expired items at the time of delivery
• Spoiled items
• Items whose packaging has significantly been damaged beyond usability.
Exchanges are only available for different flavors/variants or sizes of the same product.